Around 400 IndiGo passengers traveling between New Delhi, Mumbai, and Turkey have been stranded at Istanbul Airport for over 24 hours due to delays and cancellations.
The airline cited “operational reasons” for the flight delay, but passengers have expressed frustration on social media, claiming the flight was first delayed, then cancelled without prior notice. One passenger, Anushri Bhansali, explained that the flight was delayed twice by an hour, then cancelled, and rescheduled 12 hours later. She added that passengers were left without accommodation, meal vouchers, or even assistance from an IndiGo representative at the airport.
Another traveler, Rohan Raja, shared his experience after the 6:40 am flight from Delhi was cancelled. He mentioned that passengers were left struggling in the chilly weather, with no transport provided to the alleged accommodations.
Parshwa Mehta, a passenger traveling to Mumbai, reported that his 8:15 pm flight was delayed to 11 pm, then pushed to 10 am the following day. He described the situation as chaotic, with no announcements made by IndiGo. Instead, Turkish Airlines crew provided the information. Mehta added that passengers were promised lounge access as compensation, but the lounge was overcrowded, leaving many standing for hours without proper facilities. No alternative flights or reparations were offered.
Mehta, expressing his frustration, criticized the airline’s “blatant failure of basic customer service,” stating that every passenger deserved an apology and fair compensation.
This incident follows IndiGo’s low ranking in the 2024 AirHelp Score report, where it was placed 103rd out of 109 airlines, making it one of the worst-ranked airlines globally.